Call +48 32 76 58 102

Welcome to the Fire Protection Online Store

Customer service

Fire Protection Online Store has been developed for our customers, in order to provide our services for 24 hour, 7 days a week. Below you will find the most important information about the services offered by the store www.fireprotection24.eu

 
 

 

Add new customer account

Fire Protection Online Store is aimed at business customers (B2B) for therefore, each new user is asked to provide the company name and Tax Number on whose behalf an order. In order to maintain the highest standards, before activating a customer's account, the business data are verified by our sales department. The account of our  new client is activated during 1 working day.

After logging in you will be able:

  • Order products from our range.
  • Monitoring the status of your orders,
  • View purchase history,
  • Make changes to the data assigned to your account,
  • Change the password,
  • Keep a book of addresses (the ability to add multiple delivery locations).

 

Update customer data

Each customer on the page "Your Profile" has the ability to update, change data:

  • personal data
  • business data
  • book of addresses (multiple delivery locations).

 

Privacy and Security

Fire Protection Online Store meets the highest standards of safety storage of your personal information and transactions you make in the online store.

Customers' personal data will be used by Fire Protection 24 Sp z o.o. only to the extent necessary to support the transaction in the store. Your consent to the use and processing of personal data in order to implement the transaction will help in efficient communication with the Store. It will allow notify you about the status of your order, confirm the delivery of the consignment to inform of any changes in our offer.

Customer Data are transferred to the store Fire Protection Online Store via the Internet in encrypted form, using SSL (Secure Socket Layer).

 

Inquiry

By using our platform client has the opportunity to prepare yourself of our offer. To do this, add to the cart specific products to determine the amount. When you see the cart, you can print a complete list of products and prices.

 

Orders

Order may submit only by person who has an account in our Store. Confirmation is sent to the email address specified by the customer during registration. In confirming the customer is informed about the time of the contract and delivery. The customer is kept informed about the state of order on the platform and by the transactional emails.

With this platform our customers with the most current check order status at the page MY ORDERS 

 


Delivery

‎Everyday, FireProtection vehicles loaded with products leave the company’s warehouses destined for over 50 different locations throughout the State of Poland.

Our international deliveries are carried out by truck for our neighboring countries, and by air and sea for more distant destinations.

Such speedy delivery is made possible by:

  • Central location for export in the region
  • Incomparable product availability
  • Long service hours
  • Processing capabilities
  • Direct links and excellent relations with leading worldwide freighters

WAREHOUSE PICKUP

Pickup is available during normal warehouse business hours as posted on the website. Please come at least 15 minutes before closing and allow ample time to inspect and sign for your order and have it wrapped and loaded into your vehical. Fire Protection 24 associates will load the sheets into your vehicle but be mindful of the weight of the pieces, you still need to get them out of your vehicle.

If you are unable to pick up on your scheduled date, please call +48 32 76 58 102 to reschedule

TIME OF DELIVERY

Impressive delivery times for both local and international destinations are part of what sets Scope apart. Over 95% of domestic orders are delivered within 24 hours, while regional deliveries are affected within 1 to 6 days and other destinations and reached within competitively short times.

Such speedy delivery is made possible by:

  • Central location for export in the region
  • Incomparable product availability
  • Long service hours
  • Processing capabilities
  • Direct links and excellent relations with leading worldwide freighters

COST OF DELIVERY

 All deivery cost are presented at checkour proced. At delivery metod user cen choose wright delivery metod, all metod have information about costs.

 You can culculate cos of delivery on shopping cart site below products list, too.

 

 

Payment, prices and promotions

PAYMENT

Customer payment selection is made during ordering. Payment transfer is made by the bank, depending on the bank and the type of transfer It is recorded during 2-3 days

PRICES

For each customer is determined individual rebate . For each individual product page Customer is informed about the price and discount. The discount is increased as the implementation of subsequent orders.

PROMOTIONS

Every newly registered customer gets a discount. Create an account and check what discounts we have prepared for you. All customers regularly informed about promotions by our newsletter, if the customer has agreed to receive it .

 

 

Documentation and products information

All and any information related to the offered products, conversion factors, dimensional and weight tolerance as well as the quality which have been presented by the Seller in catalogues, promotional brochures as well as on the website are of informative nature only and shall not constitute an offer within the meaning of the Civil Code. If the Seller has any documents including detailed information on the technical parameters of products, such documents may be published on the website in "Documentation" tab.

The abovementioned documents shall be made available in the language they have been written.